It’s too bad proton has to rely on error-prone AI to do their work than an actual person with critical thinking skills to address a simple question. As of this writing I have not received a response. I requested in plain English clarity on exactly what ”abuse” allegedly occurred. That doesn’t give me any meaningful information as to what “abuse” allegedly occurred. The customer service agent gave me a vague answer that their anti abuse system automatically “flagged” the account. I was shocked to read this and naturally appealed it. All was good until one day proton mail decided to close my account for a suspected “privacy violation”. Proton mail seemed promising with their claim to being a “private, secure and encrypted email service” - a perfect match so I thought. I switched to proton mail from one of the larger email providers precisely to avoid snooping by those companies. Let me preface by saying that I had high hopes for proton mail initially.
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